Terms and Conditions

These Terms and Conditions apply to all courses booked with Learn Trade Skills Ltd (registered in the UK, company number 11469001, with a registered office at 1 Fieldings Road, Cheshunt, EN8 9TL).

If you book a course with LTS and it is accepted, these Terms and Conditions form a legally binding agreement between you and LTS.

These terms apply whether you book for yourself or on behalf of others (e.g., employees or contractors). References to “you” mean the person placing the booking, and references to the “Student” mean the individual(s) attending the course.

By submitting your data to LTS, you acknowledge and consent to the processing of your personal data in compliance with GDPR (General Data Protection Regulation). LTS will use your data for course administration, communication, and promotional purposes, including:

Sending SMS, emails, and WhatsApp messages.
Making calls (including via AI-powered systems).
Storing data in Customer Relationship Management (CRM) systems.

Please read these Terms carefully, especially your cancellation rights (Clause 7), LTS’ liability (Clause 9), and the data processing provisions (Clause 15).

1. Placing a Booking

1.1. Booking Process: You can book a course via the website, by phone, or in person. If a place is available, LTS will send a confirmation letter (via email or post) detailing the course start date, qualifications, payment details, and venue.

1.2. Eligibility Assessment: Acceptance of a booking does not guarantee enrolment. LTS will assess eligibility through the information provided and may request interviews or tests before confirming enrolment.

1.3. Cancellation by LTS: LTS reserves the right to cancel bookings if:

The Student is deemed ineligible after assessment.
Information provided proves inaccurate.
The course is deemed unsuitable.
In such cases, a full refund will be issued unless non-compliance with these terms caused the cancellation.

1.4. Course Requirements:

Courses are delivered in English.
Workshops and assessments require a reasonable level of physical fitness.
Courses are designed for individuals pursuing or already in the electrical trade.

1.5. By booking, you confirm that the Student:

Understands, reads, and writes English proficiently.
Meets the physical and industry-specific requirements.
Any concerns should be discussed with LTS before booking.

1.6. LTS accepts no liability for issues arising from a Student not meeting eligibility requirements.

2. Payment of Fees

2.1. Payment Deadlines: Course fees must be paid in full at least 21 days before the Course Registration Date, as detailed in the confirmation letter.

2.2. Payment Methods: Payments can be made via credit/debit card or BACS transfer.

2.3. Installment Payments: LTS may allow installments but reserves the right to request full payment at any time.

2.4. Weekly installment payments must be made at reception via card.

2.5. All fees include VAT unless otherwise stated.

3. Exceptions to Payment Terms

3.1. For extended courses, alternative payment terms may apply and will be detailed in a written contract.

3.2. Full payment is required by the final examination registration date.

3.3. The examination registration deadline is specified in your confirmation letter.

4. Non-Payment of Fees

Failure to pay fees by the due date may result in the Student being barred from the course or exams.

5. Course Materials

Course materials are emailed or sent by post. These materials are copyright protected and may not be reproduced without LTS’ prior consent.

6. Course Changes

6.1. Rescheduling Fees: Changes to course dates incur fees:

£50 for individual courses.
£150 for package courses.
Requests must be made in writing at least 21 days before the Course Registration Date.

6.2. Courses cannot be rescheduled within 21 days of the Course Registration Date.

6.3. Name or date of birth changes incur a £150 fee and require proof of identification.

7. Cancellation

7.1. Cooling-Off Period: You may cancel within:

14 days of booking.
At least 22 days before the Course Registration Date.

7.2. Refunds During Cooling-Off: Full refunds (minus admin fees of £50 for short courses or £150 for longer courses) are provided.

7.3. Cancellations Outside Cooling-Off Period:

Deposits are non-refundable.
Cancellations within 21 days of the Course Registration Date require full payment.

7.4. Online Courses: Refunds are only available during the cooling-off period if the learning system has not been accessed.

8. Absences

8.1. Attendance: Students must attend all sessions. Refunds are not issued for absences.

8.2. Extreme Weather: LTS is not responsible for non-attendance due to weather or transport disruptions.

8.3. Exceptional circumstances may allow rescheduling at LTS’ discretion.

9. Liability

9.1. LTS’ liability is capped at the course fee paid and excludes indirect or consequential losses.

9.2. These Terms exclude implied warranties to the fullest extent permitted by law.

9.3. LTS does not exclude liability for death, personal injury, or fraudulent misrepresentation.

10. Disclaimer on Advice

LTS provides career advice based on current requirements but is not liable for changes in industry regulations.

11. No Guarantee of Success

Course completion does not guarantee employment or competence. Statements regarding job prospects are opinions and non-binding.

12. General Booking Notes

12.1. Course qualification routes are subject to change.

12.2. Training must be completed within one year of booking.

13. Compliance with LTS Rules

Students must adhere to LTS rules. Breaches may result in enrolment termination without reimbursement.

14. Tools and Books

Tool and book purchases are separate agreements and subject to a separate returns policy.

15. Data Protection and Communication

15.1. GDPR Compliance: By booking or submitting the form with LTS, you consent to the processing of your personal data in compliance with GDPR.

15.2. Data Use:

Your data will be stored in LTS’ CRM system.
LTS will use your data to contact you via SMS, email, WhatsApp, and calls (including AI-powered calling systems) for administrative, promotional, and communication purposes.

15.3. Privacy Notice: A copy of the LTS Privacy Notice is provided with these Terms. If you have not received a copy, contact LTS to request one.

15.4. If booking on behalf of another person, you agree to:

Provide the Student’s contact details so LTS can send the Privacy Notice directly.
Inform the Student of LTS’ data use and ensure they consent.

15.5. LTS is not liable for any GDPR breaches caused by your failure to notify or inform the Student of data use.

16. General

16.1. Exam arrangements are subject to accrediting body regulations. Resit costs are the responsibility of the Student.

16.2. Complaints must be made in writing to the Centre Directing Manager.

Updated: 18:33 PM, 07/01/2025