Terms & Conditions

These terms and conditions apply to all courses booked with Learn Trade Skills Ltd, a company registered in England and Wales with registration number 11469001, with a registered office at 1 Fieldings Road, Cheshunt, EN8 9TL (referred to as “LTS”).

1. Booking a Course

If you wish to book a place on one of LTS' courses, you may do so either via its website, by phone, or in person. Provided that there is an available place on the course (and LTS is otherwise able to accept the booking), it will email a course confirmation letter as confirmation.

If you are booking a course for yourself, you must comply with all of the obligations set out in these terms and conditions, whether they refer to “you” or the “Student”. If you are booking on behalf of one or more other people (such as a relative, employees, or contractors), you must comply with the obligations which refer to “you” and you must ensure that the person or people you are booking on behalf of comply with all the obligations that refer to the “Student”.

Where the terms refer to “you”, this means the person placing the booking, whether or not they are attending the course. Where the terms refer to “the Student”, this means the person or people who will be attending the course.

Once the course is booked, it cannot be moved (whatever the reason), due to the enrolment and scheduling procedures which take place a number of weeks prior to the examination date (as once the final registration and exam scheduling has taken place the Student will not be able to be moved from the course and examination list).

It is your responsibility to provide the right details about the Student at the time of booking. Should you need to amend a name or date of birth after the initial booking has been made, you will incur an administration charge of £150. You will also need to provide proof of this in the form of some formal identification (passport / driving licence / birth certificate).

2. Deposits

Once paid, a deposit is non-transferable and non-refundable, except in the two circumstances noted in Term 6 and Term 7. The student registration fee paid to the awarding body, once paid, is not refundable in any circumstance.

3. Payment

Full payment for a course must be received by LTS before the course start date. Where a payment plan has been agreed, all instalments must be paid in accordance with the agreed schedule. LTS reserves the right to refuse entry to any course where payment has not been received in full.

4. Course Content

LTS reserves the right to make changes to course content, tutors, timetables, and venues where reasonably necessary. LTS will endeavour to notify students of any significant changes in advance.

5. Attendance

Once a course has been commenced, the Student must attend all sessions necessary to complete the course — once a course has been started, it cannot be completed at a later date. You will not be entitled to any refund for any absence.

The Student must plan ahead to ensure they are able to attend. LTS will not be responsible (nor required to issue any refund or offer alternative course dates) as a result of the Student not attending due to extreme weather conditions such as heavy snow, strong winds, flooding, or public transport disruptions/cancellations.

LTS will review each absence and any reasons given for that absence. If the reason for absence was due to exceptional circumstances, LTS may, in its discretion, offer a new date. Any alternative date is subject to tutor availability, workshop capacity, awarding body rules, exam scheduling, and any administration or third-party costs already incurred.

Please note that a new date cannot be offered, in any circumstances whatsoever, for C&G courses, where the awarding body registration, examination, or assessment schedule prevents this.

LTS may refuse entry, suspend training, remove a Student from a course, or cancel the booking without refund where, in LTS' reasonable opinion, the Student's attendance, conduct, preparation, safety behaviour, ability to follow instructions, or engagement with assessment requirements means that they cannot safely or properly continue, may disrupt other learners, may compromise assessment standards, or may be unlikely to complete the course successfully.

6. Your Right to Cancel (Cooling-Off Period)

For the purposes of these terms, the “Booking Date” is the date LTS accepts your booking or sends your course confirmation, whichever happens first. The “Course Registration Date” is the date stated in your course confirmation as the deadline for LTS to commit your place with the awarding body, exam provider, tutor, workshop, or course timetable. This date may be before the first teaching day.

Nothing in these terms limits any statutory cancellation rights you may have as a consumer.

For classroom, centre-based, and other in-person courses, if you book more than 21 days before the Course Registration Date, LTS gives you a 14-day cooling-off period starting on the day after the Booking Date.

If you cancel during that 14-day cooling-off period, LTS will refund sums paid, subject to any deductions permitted by law. Where the cooling-off period is a contractual right offered by LTS rather than a statutory right, LTS may deduct a £150 administration fee and any non-refundable awarding body, registration, exam, or assessment fees already incurred with your agreement.

If you cancel after the cooling-off period has expired, but more than 21 days before the Course Registration Date, your deposit will not be refunded. You will not have to pay the remaining balance. If you have already paid more than the deposit, LTS will refund the amount paid above the deposit, less any non-refundable awarding body, registration, exam, or assessment fees already incurred.

If you cancel 21 days or fewer before the Course Registration Date, you must pay the full course fee. This is because by that point LTS will normally have committed tutor time, workshop capacity, administration, awarding body registration, exam scheduling, and/or assessment resources for your place.

Online courses and learning-system access are subject to a 14-day cooling-off period starting on the day after the Booking Date, unless you request immediate access to the learning system or digital course materials. If you request immediate access and access the learning system or digital course materials, you acknowledge that your right to cancel may be lost and no refund will apply, except where the law requires otherwise.

7. Cancellation Refunds

Refunds for customer cancellations are calculated under Term 6.

Deposits are non-transferable and non-refundable once the applicable cooling-off period has expired, unless LTS agrees otherwise in writing or the law requires otherwise.

To cancel, you should contact LTS as soon as possible using the contact details at the end of these terms. Where the law gives you a statutory right to cancel, any clear statement confirming your decision to cancel will be accepted.

If LTS cancels or reschedules a course, Term 8 applies.

8. Cancellation by LTS

LTS reserves the right to cancel or reschedule any course at any time. In the event of cancellation by LTS, you will receive a full refund of any sums paid. LTS shall not be liable for any other costs, losses, or expenses incurred as a result of a cancellation or rescheduling.

9. Liability

Nothing in these terms and conditions limits or excludes LTS' liability for death or personal injury caused by its negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be limited or excluded by applicable law.

Subject to the above, LTS shall not be liable to you for indirect loss, special loss, consequential loss, loss of profits, loss of revenue, loss of business, loss of earnings, loss of opportunity, travel costs, accommodation costs, wasted expenditure, or any other costs arising out of or in connection with a booking, cancellation, rescheduling, non-attendance, or failure to complete a course, except where the law does not allow liability to be excluded.

For business bookings, LTS' total liability to you in connection with these terms and conditions shall not exceed the total amount paid by you to LTS for the relevant course.

10. Conduct and Behaviour

The Student is expected to behave in a professional and respectful manner at all times whilst on LTS premises or attending LTS courses. LTS reserves the right to remove any Student from a course without refund if their behaviour is deemed to be unacceptable, disruptive, or dangerous.

11. Health & Safety

The Student must comply with all health and safety rules, PPE requirements, workshop rules, tutor instructions, assessment instructions, and site policies. LTS may refuse entry to, suspend, or remove any Student from training or assessment without refund where the Student fails to comply, acts unsafely, appears unfit to participate, misuses tools or equipment, or creates a risk to themselves, staff, other learners, property, or the integrity of an assessment.

The Student will be responsible for any loss, damage, cost, or expense caused by their breach of this term, including damage to tools, equipment, materials, facilities, or third-party property.

12. Intellectual Property

All course materials, handouts, and other content provided by LTS are the intellectual property of LTS (or its licensors). You may not reproduce, distribute, or use such materials for commercial purposes without LTS' prior written consent.

13. Photography

By accepting these terms, you agree that LTS may take photographs and video during courses and may use images or footage showing the Student for training records, internal quality assurance, website content, social media, advertising, and other marketing materials. LTS will normally confirm verbal consent before taking identifiable photographs or video for marketing use.

If the Student does not wish to be photographed or filmed for marketing purposes, they must tell LTS before or during the course. LTS will consider reasonable requests to stop future use of identifiable marketing images or footage.

14. General

These terms and conditions, together with the course confirmation letter, constitute the entire agreement between you and LTS. They supersede any previous agreements, representations, or arrangements between you and LTS relating to the subject matter hereof.

If any provision of these terms and conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

These terms and conditions are governed by English law and any disputes shall be subject to the exclusive jurisdiction of the English courts.

Nothing in these terms affects any statutory rights that cannot legally be excluded.

15. Personal Data

A copy of LTS's privacy notice should be provided alongside these terms. If you have not received a copy, you can contact LTS who will be happy to provide one. The LTS privacy notice describes what type of personal data it may hold about you, how it will use that personal data, and your rights in respect of that privacy notice. You must read the privacy notice carefully and let LTS know if you have any questions.

Please see our Privacy Policy for full details of how we process your personal data.

Contact Us

If you have any questions about these terms and conditions, please contact us: